I ordered 16 pieces of custom cut charcoal foam for hard-sided gun cases. Their rep told me the cuts would be within 1/8", which would be perfect for the cases. All of the foam was cut oversize by 1/2" to 3/4". When I complained I was told the cuts were within their tolerance even though I was told 1/8". They told me to cut the foam down myself to the size I needed. And they charged me $100.00 to cut the foam. The business name is Foam Factory in Macomb, Michigan.