I was a paying subscriber for years. In January, my house burned and I lost my computer as well as all the backups and hard copies of my documents. I wasn't worried as I had carbonite but when I attempted to recover my documents, the process failed. After several attempts and many conversations with carbonite, they had to admit that for 'some reason', my documents hadn't been backed up and couldn't be recovered. I've lost years of work with no hope of recovery. Don't trust carbonite!