We were greeted immediately upon arrival and asked if we needed any help. We told the gentlemen that we were looking for a large water fountain and described what we wanted. He told us to go ahead and look around and that if we did not see anything that we liked that he had books we could look through. He helped us look through the book and pointed out a few possibilities. We ended up purchasing one and he helped up with the check out. He told us how long it would take to receive the fountain and how to take care of it. I could not have asked for a better experience. I will definitely come back.