We apologize for the inconvenience and frustration that you have experienced with your order. We take all feedback seriously and would like to address your concerns.
We recommend that you send us an email with your order number so we can track the status of your shipment. Based on the information you mentioned, we guess that the address you provided may be wrong or some of the information is missing, resulting in the undeliverable package.
We understand how disappointing this must be for you, and we want to make things right. You can reach our CS team at service@hardaddy.com. Our team is available 24/7 to assist you with any issues you may encounter.
Dear customer,
We apologize for the inconvenience and frustration that you have experienced with your order. We take all feedback seriously and would like to address your concerns.
We recommend that you send us an email with your order number so we can track the status of your shipment. Based on the information you mentioned, we guess that the address you provided may be wrong or some of the information is missing, resulting in the undeliverable package.
We understand how disappointing this must be for you, and we want to make things right. You can reach our CS team at service@hardaddy.com. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
HARDADDY