Have I known what I know now about, how still I do not have a carport. Every time I call about carport, they have no clue who I am or when it will be delivered. If like not knowing when you will receive your carport, you will love this company. I called today and they said they would call me back with some details. Yes you are right it is about 4 pm with no phone call. Customer service stinks with this company.