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A few months ago, I did a Review on Davidson Defense. Now I am here to follow-up with a "not so positive" Review. Their Customer Service is absolutely horrific! They WILL NOT return phone calls, Voicemails, or emails (even though they state that they will). I have had several issues to go on and I have tried to contact them via both phone and emails ad nauseam. Mistakes can happen; that's not my issue. The problem is that they (again) WILL NOT COMMUNICATE. It's unreal! This last time was the "Straw." Only after I mentioned a contact with the State of Utah's Consumer Protection Agency did I ever get a reply from them. Oh, and they never will give the contact info of the President or CEO of DD. I have asked repeatedly with NO response. MY $1K per month is going elsewhere because they don't appreciate it here eat Davidson Defense.
Products used:
All
I have placed three orders with DD and have no complaints. The negative reviews that I found here after placing my first order had me worried. Then I found a YouTube video from a prominent trusted Firearm Reviewer giving a very positive take on a DD's AR15. They also have such a varied inventory of small single items that other sites simply do not have. I was able to order what I needed without buying what I didn't need. Customer service so far has been good. They gave me a 5% discount because of a misunderstanding on my first order. Also, they DO give military discounts with easy to do proving. In addition, they offer Free Shiping (to the USA) for orders over $120. So...Great Inventory, Quality Product, Good Customer Service, Superb Pricing, and Qualified Discounts. Davidson Defense is now my "Go-To" place for almost all my firearms needs and wants.
Tip for consumers:
I'm not sure why there are so many negative reviews for Davidson Defense. Also, THIS Review Site needs to give some attention on why it doesn't "recognize" a certain document when attempting to upload. Absolutely stupid! This kept me from being "verified."
Products used:
Upper Assembled Receiver, Lower Stripped Receiver, Lower Parts Kit, Buffer Spring Assembly, Bolt Carrier Group, Pistol Grip, Fire Control Group, Various Misc. Parts for Other Projects
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