D Y.

We ordered a part, then somehow it was mysteriously "canceled" and we received no notice. When we called to check on our (now late) oder, the person on the phone told us that the order was "refunded" and that it may have been either a) another customer who canceled our order by accident or b) the other guy in the office (apparently there are two) entered the wrong order number to cancel. Either way, he told me (while not letting me get a word in edgewise), there's nothing they can do about that order. And now, the price is $100 more ("out of our hands").

When I pointed out that in both of his scenarios that the fault was at their end not mine (interrupted in my attempt to speak several times!) and to ask how they want to make it right, he said there's nothing they can/will do. Very rude, then hung up the phone.

Clearly not interested in having an honest business relationship. I do not recommend this business - they claim "error" but don't make it right.