Dylan G.

A vase arrived cracked in half, dried lavender bouquets were totally bare and falling apart, the coconut husk doormat was shedding all of its husk, and the moss wall frame looked like it was put together by a five year old. They don't refund shipping at all, so I'm out of pocket $20. And Terrain has yet to refund me for the fourth item even though it's been almost a month. Horrible customer service when I call - people don't know what they're talking about, the return label took 45+ min to create when I called up because I was at UPS. And of course everything's super overpriced. I'll never buy anything from them again.

Atrocious customer service - worst I've ever received, despite how amazingly great the actual phone service is. Was trying to swap to an eSIM instead of a physical SIM so I can get slightly better service from Verizon a few places. It wasn't working after I went through it, so I went through some troubleshooting steps.

The very first step was resetting my network settings, which would require me to re-input all the wifi networks I've connected to over the years. Not a good first step, so I respectfully asked for other steps we could try instead to see if that helped, vs the nuclear reset option to start with. She refused to continue past that step and eventually disconnected from the chat since I said I wasn't comfortable resetting my network settings. I could have restarted the phone, tried deleting things, tried setting it up again, etc - I was happy to try anything non-destructive and told her that.

Unfortunately their script is linear and inflexible, and I was left with a partially working phone as a result. Trying again with a supervisor just led to the same loop.

I'm back to the physical SIM that (luckily) still works, but I highly, highly recommend Google overhaul their customer service. Their phone service is truly amazing but I won't recommend Fi to anyone till their customer service is actually useful when you run into problems. Shame on them.