Dylan R.

Clutch went out in my 07 rx-8. I called ACT to purchase a clutch and they advised me to purchase from Summit as they were cheaper than buying from ACT directly. I thanked them, and then called Summit Racing. After speaking to their salesman James, he informed me not only did they have the part in stock, but if I placed the order before 10 pm that my order would be shipped that day. I went online later that night to purchase it, WHICH ALSO SAID IT WAS IN STOCK, and would take 3-5 business days to ship. I placed the order, 5 days later, no email ever received, I checked my order status to see where it was at. It still said estimated shipping 3-5 days. I contacted customer service, and after 15 minutes was told that it wouldn't be expected to ship until the week of Feb 5th. Even tho I placed the order Dec 26th. I was stuck out of state, missed christmas and new years with my family, and summit does not care about their customer. They told me they would cancel the order and I would receive my refund in 3-5 days. 4 days later I checked on where my refund was, and they told me I needed to WAIT FOR ACT TO CANCEL THE ORDER. Summit stated if ACT doesn't cancel the order, then I would have to pay full price, wait until the part ships, then return it myself because, "We'd have to eat the money if they shipped it to us" quote from Customer service manager Zak. This company would rather the customer get bent over and rammed from behind then to give you your product or your money. I have never ordered a part from here, and never will again, and will continue to advise others to avoid this company.