Dylan R.

Order *******
This company is a disgrace, item bought in Dec 23, as Christmas present to partner.
Item worked 4/5 times, then completely shut down, no power etc.
Have been in contact with Look Fantastic since, complaints ignored, call backs ignored, only contact is through site and takes days for replies.
Also every time you email, new agent, not one has taken control or ownership even after replies on trust pilot promising such.
Picture proof below shows the different conversations but each holds multiple messages back and forth
So demanded even after multiple options of proof they wanted item back to offer refund, sort of understood.
Sent back item in post as requested, confirmation received to their hub on 11-03-24 and since then they have seemed to have lost the parcel or as they said "difficulty finding it" and refuse to process my deserved refund of over €255!
I'm disgusted of this company honestly, work in the customer service industry and I'm honestly ashamed to have even considered them, constantly been ignored, delayed and now left with no refund, item or resolution!