E C.

For the second year in a row, I have been taken by the American Eagle / Aerie gift card promo. Last year they ran a promotion wherein you order $100 in gift cards and receive $25 in a promotional gift card that can only be redeemed in January--I waited and nothing arrived and I was then told by customer service that it had to be a single transaction and I would not receive the promo cards. This year I bought 2 x $100 cards in a single transaction (I also noted in the fine print it said that you could use multiple transactions...) and the screen had a big ad for the promo and said it ended on Dec 27th. I waited and then reached out and was told that when I bought the gift cards this year they were not running the promotion at all, it ended on the 26th and the 27th meant 27th at midnight--no explanation as to why they still had the promo on the website and why it was on screen while I was purchasing. They've been very glib/rude and I'm done shopping with American Eagle and Aerie at this point.

I accidentally deleted my gift card and wanted to use it for back to school shopping. I contacted HBC/The Bay on the phone and they said they had no record of my email or the sender's email. I tried via email, chat and got the same response which made absolutely no sense as it was sent from The Bay and I'd just had gifts delivered to me from the same person and all of the emails from those—the person (a family member) was going through a significant life event and I felt it was unkind to ask them something so trivial as checking for an email receipt for a gift card—couldn't Hudson's Bay look it up from that information? Only the recipient of the email would have access to the gift card if they resent it. Couldn't they look at form of payment in our order history, our names and email addresses? I finally contacted them on Facebook and they BLOCKED me. Completely bizarre experience! I've shopped at The Bay my entire life and had no idea they had such creepy customer service.
Edit to add the last three messages would not send following me providing the information they asked for. All of my other messages in messenger are working perfectly.

The iPad I ordered was almost $100 less at Costco. I thought I would receive it and send it back and buy at Costco but I was told they would price match. When it arrived and I opened it I went through agent after agent being transferred around until they finally said oh actually no we won't price match. They were extremely rude and it really turned me off of wanting to purchase Apple products again.