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Bought a pair of vans skate shoes online at Softmoc. After about 1 month of light use, the soles started coming away from the shoe. As per instructions on their website, I took them to the local store at seven oaks shopping centre in Abbotsford. The store manager rejected the return and said that these shoes are not for everyday use, a claim that is not stated on either the Softmoc website, or on the Vans website. I tried contacting their "customer service" online and they said that it's normal wear and tear. These shoes are 1 month old. This is disgraceful customer support and a shameful management approach.
Tip for consumers:
Save yourself a lot of grief and shop elsewhere, they refuse to honour refunds for faulty goods.
Products used:
Shoes
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The worst costumers service ever! Due to trying to fix some issues about a pair of Uggs purchased...
