This company rejuvenation is one big joke, and should shut down once and for all clearly they're not even making any money unless they're scamming customers with non-refundable fees. All customer service representatives are rude, dishonest, and suffer from serious mental issues based on my own experience with both Willie and Carla, especially. These individuals should never work in customer service. In fact, they should never work where they have to actually use their voices and personality, or lack there of. This is a waste of a company for pottery barn. Their products are horrible and their customer service should never be allowed to speak to actual customers. I will never be ordering from this garbage company again I should've read the reviews before ever considering them.