Ede F.

Fantastic election of products and easy website to navigate

Shopped Zulily for years and consistently made purchases that were exactly as represented and were priced well. Recently something must have changed because the packing/shipping process has been bad. In October I received an item I never ordered and didn't receive an item I did order. In November I received a shipment that was so poorly packed that everything was damaged... the box was 3 times the size needed, the air bags served no purpose, an item I've never even seen on Zulily (I think it was a part for a car-it weighed about 5 lbs and rolled around in the box crushing everything) was in the box. Shopping online used to be a great experience with Zulily but the appeal is almost gone for me now. I emailed and received a very nice reply stating that my full purchase price had been credited and an additional $20 credit placed on my account. I really do appreciate that olive branch but I'd be happier if Zulily would fix the problem. Trouble is I will only know that they have fixed it by risking another order that may arrive just like these other 2.