I used the site just fine, they do the job. The issue is the asinine exchange rate almost tacks on 25% extra compared to other agents. It adds up, since they also tack on another 10% service fee. But on what should be around 40$ I get above 50$ making there service fee almost 35%, plus whatever they are ripping you off on shipping. Not saying, they arent legit, just saying find another agent. For first time taobao buyers find another reliable service or use this one cause it does the job but expect to get ripped off quite a bit.