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Care.com has a completely predatory billing system.
I signed up with them and unwittingly paid for 12 months of services I did not use.
Companies with similar subscription models often will rebate unused time, when they can see a profile is not used or an ad is not placed.
Instead I got a totally uncaring email from care.com saying we say we are a subscription too bad so sad.
You simply don't care, and your customer service response is disappointing.
$600 down the drain.
Edwina B.'s review of Care.com earned 4 Very Helpful votes
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Hi Edwina, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-019094 when you message.