Edwin L.

I have severe obstructive sleep apnea. When my old Cpap died after 10 yrs, I had to get another Rx. Dr prescribed it & sent it to Apria, It took 2 weeks to get the new Cpap. I literally almost died. My PB rose to nearly 200. I was begging them to get it to me. Finally it arrived. After 2 yrs it started making a loud squealing noise that kept us up all night. I called Apria they said bring it in. I left it with them & they promised to get back to me ASAP. After a week I called back, they had to take a message. The tech called back 2 days later & sd she had not been told it was there, bet she checked it & it was A-OK. I explained the problems I was having, she sd I would have o come in with my mask. Drove across town again, met with her & turned the Cpap on. It immediately began a loud screeching noise, which she seemed shocked by. She sd she would send it to ResMed. Sd it would take about a week & she would call back with cost of repair. Sd it would take about 2 weeks to repair & return. Three & 1/2 weeks later- No call back, can't get a hold of the tech. I could have died & they don't care.

Bought an Item that was supposed to be new, it wasn't. No possible way to contact seller or Mercari. Finally found & initiated return. Once you can contact Mercari, you have to sit & wait for them to reply, no way to contact except reply. Also my email has been cluttered with sales ads from them & if yo click "Unsubscribe" it takes you to an page that says "This site can't be reached". I also don't like seller ratings. If you don't rate a seller within 3 days, Mercari auto-reviews the seller for you. If you get CRAP & return it - you can't rate the seller so as to warn other buyers. Seller ratings can't be trusted