E L.

I created a photo book several months ago. The overall image quality was good but the page edges were sticky, which I was not pleased with, but ultimately was not enough to complain for the price I received with a 40% off promo code - I just thought that the page quality was subpar.

Fast forward to now when I ordered another photo book, again with a good promo code, and the book came back with perfect, non-sticky pages. I realized at that point that the first book that I had ordered was completely faulty! When I contacted customer service to reprint my first book, they would only offer a 50% discount - only 10% difference compared to the 40% off promo I had originally used! Customer service was very inflexible in extending any more help - like free shipping - to help soften the blow of paying for a reprint of a book that was defective. I am a loyal customer who has bought photo books, prints, and cards from Mpix, and am very disappointed with the customer service the first time I have encountered a problem with the quality.