Elaine M.

I purchased a Walmart+ membership in November 2022. Walmart+ gives me free shipping, along with other advantages. I tried ordering from Walmart on September 1st, but could no longer get free shipping. I called to find out why, and was told that Walmart+ no longer ships to my location as of September 1st, because of a new policy.
I am more than 11 miles from the nearest Walmart store and driving at my age is no longer viable.
Apparently, my location is inconvenient for them. So, free shipping and shipping of any kind is no longer supported. Even if I was willing to pay for shipping, I could not place an order.
I was offered a gift card to cover the 2 months' cost before my membership ended. But that is unreasonable because they don't ship to my location any more. I asked for a refund for the 2 months that I will be unable to use Walmart+. I was denied.
And there was also no notification of this change.

When I signed up, there was phone support. Now everything has to be done online or through their portal. I tried to cancel through email. But they still billed me for the next month. Tried cancelling through their portal, but it's not allowing me to, until I pay for next month. These people do not make it easy to cancel. They only want your money. Another rip-off.