Stay as far away from HotelPlusPortal.com as you can! You can get better deals elsewhere, and their customer service is atrocious. They sounds smooth over the phone and promise you whatever you want and then don't follow through. Despite repeated phone calls and e-mails, my issue never got resolved. They overcharged me, refused to honor their own price matching policies, and then lied to my credit card company when I asked to intervene on my behalf causing me to lose hundreds of dollars. Save yourself a lot of hassle, headaches and money and don't use them.