Elena F.

Vacation to go review
First of all Stetson Ariola told me I could buy a protection in case I had to protect the trip. The day after I realized my daughter's passport was expired and I had to postponed it but of course I had to pay a fee on top of the difference and my trip in August started at $3500 to finish in March for $5500. He was very annoyed to change the vacation in another date. He also told me that only the most expensive room had internet. Then I checked in another vacations site and of course even the cheap one had internet. In December I was paralyzed and I could go there only with an elderly scooter. No problem with the airline but transportation was a big deal. I told Stetson immediately when I bought the scooter, he told me he will tell transportation and he will let me know. That was in January, he called me 2 days before the trip to tell me the transaction was $195 on top of the $140 I already paid, I had to pay it. Then it was time to leave, I was so exited to go in a 5 star resort, that maybe my expectation were to hight. Our plane was late and I had to call Stetson to tell the transport to wait for us. Just my luck he went in vacation the day before. I had to talk to someone else but she ensured me she will rich out to them to tell them to wait. Of course they didn't, so we were at the airport without a car. I had to rent a van for $140 that it is not the $195 I paid for it but I guess $55 was for vacation to go otherwise they don't make money. Arrived at the resort they didn't grid us as promised with a cocktail but I couldn't drink alcohol so I didn't care. The room was in decay, it looked like they didn't renovate it since they opened, rust everywhere broken parts broken bulbs, basically a mess. I went immediately to the reception and they told me they would fix everything. They did but 3 days after constant complain. Imagine my frustration, I was working with Wifi and I couldn't do my job, I lost a lot of money. Carley contacted me saying that she was very sorry but she had no control over the resort and suggested me to go to the concierge to complainant but I already did, so she had no other suggestions. She was nice finally someone who emailed me to see how my vacation was going. When we went back home Carley promise me I would get a refund if I could show them a receipt of the $140. I emailed it immediately and she disappeared. I thought that the Transportation was difficult to contact but after about 3 moths, Alan Fox the Executive Chairman of Vacations To Go sent me an email saying Carley was no longer working for them (a good one and they couldn't even keep her). After few weeks I received a $175 credit from American Airlines but with restrictions, I could spent this money only within a year, it could be used only on airplane tickets, it can not be combined with the value of an existing ticket to pay for a new ticket. Since I discover Vacation to go is not as cheap as the other company, I didn't pay attention to it and I had no intention to use it. When I contacted Alan Fox asking for the $140 refund and he answer that their policy doesn't allow them to give refunds but only credit and the $175 airline credit was my refund, the same airline that didn't charge me for the scooter…. I'm so upset, shop around before you buy a vacation package with this company I can guarantee the first site you look at with the same resort, same airplane and same transportation, it is at least $200 cheaper than vacation to go.