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Elexus L.

Contributor Level

Total Points
88

1 Review by Elexus

  • The RealReal

5/4/19

The so called handbag expert had me thinking my $3,100 Celine handbag that I paid $1,800 for on Poshmark was a counterfeit. I went so far as to purchasing a new Celine handbag from their store. After I went to Celine and looked at a few of the Mini Luggage's and saw a few with the same serial number imprinted on the inner pocket, rather than a tag, many of the newer bags have this. The bag I brought in that day has a serial stamp from 2017... obviously a lot newer. So the guy that evaluated my bag was not very knowledgeable, and needs to take some refresher courses!

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TRR S. – The RealReal Rep

Hello Elexus,
Thank you so much for reaching out I am extremely sorry to hear what happened in regards to your item, we will never say an item is counterfeit, we do have an extensive process that items go through when it comes to authentication, some times designers might change something simple so then we reject an item stating authenticity concerns we will then request a proof of purchase from the consignor. I am extremely sorry to hear what happened with your item and if you would like for me to look a little deeper into the situation please don't hesitate to reach out to us by shooting us a message.

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Chris A.
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