Elisabeth P.

The company WalkingCo is at least 90 percent operating under the previous "owner" name "The Walking Company". The website (www.thewalkingcompany.com) is at the very least deceiving, misleading, and borders on fraud. They claim on the website "highly trained sales staff" but there are no actual store locations. When you order they automatically add shipping protection which is called "Route Package Protection" - you will only find out once you receive the order confirmation. They promise "Easy Returns" which is far from the truth and use email addresses that don't exist (*******@happyreturns.com):

"Before starting your return, please review our full return policy below... Before Starting your return, make sure you've read our return policy completely. Returns that do not adhere to our policy will be rejected. Please visit: https://www.thewalkingcompany.com/returns. By using our online system, you acknowledge that you have read and agreed to the terms outlined on this page.
To start your return online, please click here
If you purchase your own return label you are responsible for the return shipping costs. We recommend that you insure your package for the full value of the merchandise; WallkingCo isn't responsible for any lost packages...
There is no charge for items that are being exchanged through mail or a Happy Returns location... All items must be returned in the original box/packaging and placed inside a shipping box. Any damage to the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. If you do not have the original shipping box or inner protective packaging, you can use any shipping box or inner packaging found at your local shipping carrier or package materials store... You can start your return process online by using our return method below or the shipper of your choice, customer is responsible for shipping costs... We are not responsible for returns lost/damaged in transit. Insure the package for the full value of the merchandise if you choose to ship it back at your expense... Please ensure this form is filled out and placed inside your shipping box before mailing... Use Our Returns Form... If you need to return one or more of your order, please use the full order number: WK-XXXX... If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items…

I have quite some more things to write, but not today. Let me know if you want to hear more.