Elizabeth K.

I hired HelloTech to help install a home security system. The first technician canceled on the day of the appointment, not long before he was supposed to arrive, saying he hadn't realized how far away we were from him. Then I tried multiple times to rebook the appointment with other technicians, and yet another one canceled on the day. Finally one did show up, but he didn't install the system correctly and it soon stopped working. HelloTech promised to refund me and then did not, so I disputed the transaction with my credit card company and they resolved it in my favor. I would not use this company again.

I ordered a coat on sale for in-store pickup. When I went to the store, I found the coat was too big and asked to exchange it for a smaller size. The salesman wouldn't exchange for the same sale price but I liked the coat so much that I decided to go ahead, but it bothered me. Within a week, the coat went on sale again at an even lower price, $250 less than I had paid. I emailed customer service to ask about a price adjustment. First they told me no, but when I replied and said this fell within a week of purchase which was what their website said was their time limit for adjustment, the rep then agreed to give me a refund for the difference. That was exactly one month ago and I still have not received it. I have followed up numerous times by email and today by phone, and keep being told it's coming, that they'd had to resolve an internal issue and that's why I haven't gotten it yet but now I will. Supposedly I will finally receive it this week, but if I don't, I will be filing a complaint with my bank. It's been extremely frustrating and I will never shop here again.