Elizabeth B.’s Reviews of TicketSales.com & more

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11/28/23

I bought tickets for a local Christmas show. The tickets were listed fir 31 dollars each. I bought 4. There was no warning of extra fees, etc. When my transaction went through I was charged 171.27. I just found the actual theater site. My sister-in-law and I are taking her very young grandchildren. I could have purchased tickets directly on that site in the same area for 64 dollars. Now I am paying almost 3 times that for typing the name of the show and not realizing I was on some scam sight. Who knows if these crazy inflated tickets on email are even legit? I messed up big time! Please make sure to check carefully you are not on their site before you buy!

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tickets to a show

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Maria G. – TicketSales.com Rep 12/5/23

Hi Elizabeth,

Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns.

After selecting tickets and navigating to our checkout page we display the itemized order breakdown, which clearly displays all fees, the price per ticket, and the total price in bold text. In addition, on the order review page before placing the order, we once again breakout all fees, the price per ticket, and total the price. We make sure to clearly and transparently disclose all fees and the total price multiple times, including a separate order review page before placing the order.

Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.

If you still have some concerns, please contact our customer support team at customercare@ticketsales.com with your name, order number and contact information, and we will reach back out to you.

Regards,
Maria Garcia,
TicketSales.com Customer Care