Thumbnail of user elizabethc3282

Elizabeth C.

Contributor Level

Total Points
80

1 Review by Elizabeth

  • Urban Outfitters

2/7/24

We purchased online, the wrong item was sent. I e we're told a replacement would be sent to us and they gave us a return label via email for the wrong item. The wrong item was sent back and we still have not received the correct item, reached out again for them to tell me it is out of stock and I would receive a refund. 3 weeks later no refund and I reached out again for them to tell me package is in process to warehouse and I will not get a refund until they receive the product. The WRONG product that we received. It has now been 1 month. We will not be buying from this company again, plus the customer service is not able to provide any information. They did not have the order # or tracking #. Very frustrating experience.

Elizabeth hasn’t received any votes.

Elizabeth hasn’t received any thanks yous.

Elizabeth doesn’t have any fans yet.

Elizabeth isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user zoej64
2/22/24

BEWARE EXTREMELY POOR INVENTORY MANAGEMENT Ordered an expensive product (from a third-party...

Thumbnail of user alexandrat204
2/9/24

They charged me for a dress and never sent it. They also don't seem to want to correct their mistake