Do not count on a refund, even if they send you a wrong item. I bought a pair of shoes for $99, tried to exchange for a smaller size, but they kept sending the same size. I ended up receiving the same size for a third time. No refund for shipping back, and the refund for the value of shoes shows $10 after all the deductions that I don't understand. Lattelier must be making money on first-time customers. After such experience, nobody will order again. The company Aponic Inc is listed a a suspicious entity. And there is a good reason for that.