Elizabeth Machteld W.

I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via Booking.com. The main reason for choosing this hotel was the offer of an airport taxi to the hotel if the booking was over £180. I emailed the hotel on 28/03/2024 to ask about this service and initially was told that it could be organized and that it was free. I subsequently received another message from the hotel on 31/03/28 that a transfer (to the hotel) was NOT possible.
I have, therefore, today (05/04/2024) contacted Booking.com for them sort the transfer to be told by the agent I cannot get the free service as it is only 2 days till check-in. What? I have gone back to the booking page of Booking.com for the Rio Design Copacabana Hotel and can see that the offer is still available and cannot find anywhere that there is a time limit for booking the taxi.
I can only conclude that the free airport taxi offer is a scam. Moral of this review: Do Not Use Booking.com