Do not order from Gift Warehouse.com. No customer service whatsoever! I ordered one set of sandstone coasters from Amazon, but they shipped from Gift Warehouse. At the same time, I ordered another set of sandstone coasters directly from the Gift Warehouse website. Both sets of coasters arrived broken because Gift Warehouse shipped them in soft shipping envelopes rather than in boxes with padding. Of course Amazon quickly gave me a refund, but I haven't had any luck with Gift Warehouse in obtaining the RA number that they require for a return. The contact number on their website is a non-working number and I emailed customer service over a week ago and haven't recieved a response. This website is a scam!