Ella E.

TJ takes no care in how they pack their online orders. I got a huge box of heavy items and more than half of it was ruined and leaking. Only one or two items had protective bubble wrapping. All thrown in a huge box, no cushioning.

Of greatest concern was the fact that there were four very heavy rechargeable batteries in the box. This is most likely what caused a lot of the damaged items. They were labeled, "Hazardous" and "Wash Hands after Handling".

The presence of these hazardous batteries were the deciding factor in my decision to take the return in to the store rather than returning it by Fedex.

I went through the invoice and marked the quantity of damaged items, organized them by type and took to the store for return. This was a large order and this was quite a bit of work, but I figured it would simplify things when I went in. Still, the in-store part took well over an hour and the "coordinator" was patronizing to the point of being entirely rude.

When I told her about the batteries, she attempted to refuse accepting them, saying "We have no way to dispose of these."

She called a manager over and beckoned to her to have a private conversation in an adjoining cashier bay, behind a dividing wall. As if I were suspect. I went around the barrier and questioned why the conversation needed to be private.

The manager told me that that store was getting a new recycling vendor within the next week or so and that they would dispose of these properly.

After that exchange, the coordinator dropped her snide and condescending manner.

Although I had the invoice, the number was not on it, so I had to either accept a store credit or come back. Also, I had not brought the credit card I had used for the transaction (silly me, I thought that would be in their computer), so I accepted the store credit.

I did, however, refuse to show my driver's license. I had a valid receipt. It was not my fault it didn't have the needed info on it. Plus I had to wait a good half hour while the coordinator keyed in all the info because of the lack of the invoice number on the TJonline-printed receipt. Normally, I would've just showed the license. But they were treating me like some kind of bum despite the fact of being greatly inconvenienced by TJ's foul ups.

I had counted the items and totaled so that it would be easy to determine if I had received the correct credit. When they came up one item short in their count, the manager was called again. Her count was one item short. To verify my notes made ahead of time (made specifically to avoid this type of issue and time wasting), I counted and found my notation was correct. Another thing I would've just passed over if I had not been treated in such a disdainful manner.

After an additional five minutes wasted, their finally conceded that my count was the correct one. Did they say, "oh, sorry"? Lol.

Any time I pointed out their unhappy as-if-I-were-somehow-to-blame demeanor, they kept saying "Online returns are such a problem" or something like that. Yes, I understand that. But they ARE on the clock, no? They made it very clear that I was a nuisance.

Conclusion: Don't order too many items in one order, don't mix heavy items in one order. Use their return tag to return damaged items. When they say you can return online items to the store, it doesn't mean you'll receive civil treatment if you do that.