Ella K.

South Huron, Canada

Ella's Profile

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Retro Stage

Clothing Other

“Horrible!”

1/26/24

I ordered 2 dresses from Retro Stage. First off, they looked nothing like the photo. Cheap, flimsy material. The sizing was WAY off - I wear about a 10 so I ordered a 10-12. It was about a 16. So, I sized down to an 8 and it fit like a 12.

I sent an email regarding returns. Sure, you can return stuff but you have to pay for shipping (from Canada to USA would cost me about the price of one dress), and they don't refund the original shipping price you paid. They offered me $10. That's it. So I'm out $80, or minimum of about $40 if I try to ship them back. Will never shop here again.

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Thank you

Candy L. – Retro Stage Rep 1/28/24

Hello Ella,

I'm truly sorry to hear about the issues you've experienced with the quality and sizing of your recent purchase. We strive to provide our customers with products of the highest quality and we're disappointed to hear that we've fallen short in this instance.
We provide a size chart for each item on the shopping page to ensure that you make an informed decision when selecting a size. Please note that different items have varying sizes and edition types, and they cannot be compared. We recommend that you choose a size based on the specific size chart provided for each product.

To help us resolve this matter efficiently, could you please provide us with your order information? Once we have these details, we will be able to assist you more effectively. You can contact us directly through our email:service@retro-stage.com.

We truly appreciate your feedback as it helps us to improve our products and services. Rest assured, we will actively communicate with you and work diligently to resolve this issue to your satisfaction.

Again, we apologize for any inconvenience caused and thank you for your patience and understanding.

Best regards,
Retro-stage