I was very impressed with the customer service that I received throughout the ordering process. I was called very quickly to be told that my item would take a few weeks, so my expectations were managed well. To their credit I was called again a few weeks later to let me know that my cabinet had arrived and we arranged a convenient time to deliver. The Filling cabinet arrived yesterday at the exact time I was told - I was thrilled and had the rest of the afternoon to myself! The cabinet looks great by the way!