Joann Fabrics online is terrible. Go to Hobby Lobby.
The only reason I'm giving one star is because it wouldn't let me give minus a hundred.
The online customer order and customer service is far inferior to even a 3rd world country. They deducted my fabric order in full when I placed it, and then sent me an email saying they could only ship 2/3rds of my order, which meant they would split and cut my fabric to suit their needs, not my needs. I requested a cancellation immediately, wherein they said no, that after I received their incorrect order, that they would then put me out more by making me take it back to a store in person, which is a 20 Mile drive for me. Then they deducted another 2/3rd of the entire charge from my bank account in addition to the first full charge.
I spoke with Rachel, Sonny and Lisa from the Hudson, Ohio customer service. All 3 continued to lie to me saying they did not deducted it from my bank account. Yet they certainly did and my bank confirmed this in writing.
6 days later I finally received a credit for the first fraudulent charge, but I am still waiting for the 2nd fraudulent charge, and my order. It's funny how they can immediately deduct from your bank account electronically, but state you must wait up to 10 business days for a refund, wherein they are in error.
And what idiot would cut and split and backorder a fabric order? Like my one piece outfit will now only cover the upper half of my body while letting my genitals hang loose. Whoever cut this order should have to wear it daily for their uniform and see how they like it.
Hobby Lobby thanks you for being so terrible. Interstate fraud charges are being filled and there is no reason in today's world that anyone should have to put up with all this pain and suffering at the hands of a multi billion dollar corporation.