Ellen K.

I would never buy from Kitchen Source. I bought a Hafele lazy susan. It was shipped across the country to CA, rather than Kitchen Source working with Hafele to determine that their West Coast warehouse should have been the point of origination. Their mistake led to the box and lazy Susan arrive totally damaged to the point of being unrecognizable. I called both Kitchen Source and Hafele, even speaking with top management at Hafele, and neither would send out a replacement. I've never heard of a senior management person at a company threaten a customer to never call or write to them about this matter, as he did to me. I'm not listening. I want to keep someone else from experiencing this.