Communication with PatPat was exceptional. I had a few questions I wanted to ask before purchasing which were answered quickly in a friendly manner. When my ordered arrived a little later than I had hoped (but within the timeframe given at the point of purchase) I sent a message asking about the returns process. As a festive/goodwill gesture I was gifted the items in my order and refunded the money. I have never received such swift and pleasant customer service. I will definitely be shopping with PatPat again as I appreciate the way I was treated as a customer. Just to note, the items I ordered were great quality, packaged properly and look great on!