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I ordered the wrong size of a pendant. I couldn't find how to submit a return, and according to the site certain conditions do apply. So when I emailed asking for clarification, I wasn't sure what the response would be. I was planning on just purchasing a larger pendant if the order was not allowed to be exchanged. However, the response I received from customer support was written unprofessionally and came across aggressive. I will not be purchasing again from this company. Customer service IS A QUALITY that is expected when purchasing higher end items.
Products used:
Gold diamond pendant
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This company burdened me with sending an extreme devalued replica of what I purchased. (Not...
