Elyse P.

I bought a small mascara from the iT cosmetics website. I paid through PayPal. The mascara came all dried out. I contacted them twice about the issue. All of their customer service people are from far off countries. Mine was from Colombia. He assured me that I'd be issued a $13.55 credit to my PayPal account. It never came so I opened a dispute through PayPal explaining the situation. They denied my request because they said the order was billed correctly. Another idiot company who didn't pay attention to my grievance. Subsequently I have changed things that were on auto pay through PayPal to a regular credit card. Stay away from purchasing from itcosmetics.com no matter the discount. Purchase from Ulta or Sephora directly where returns are kindly accepted.