Erin D.

I purchased a handful of items from Seraphine and accidentally ordered two of the same shirt that I ended up returning (I sent both back) and was only refunded for 1 of the 2 shirts. I wrote them to ask about it and they made me provide additional details and said they had to check with the warehouse and were not responding to me with updates in the duration they said they would. It was a hassle to get the proper refund and then they said it was my fault for not writing on my return paper the correct number of items. I think the customer service was extremely poor and they shouldn't have blamed me for incorrectly refunding me.