Emily C.

I have been vegan for over 7 years. I stumbled across this website and thought it was a cool concept with many products I'd never tried before. I spent over $100 and ordered many cold items like ice cream and cheeses. I was home when the package arrived annd pulled it in immediately (despite the blizzard and freezing temps outside). When I pulled it in, all of my ice creams were completely liquid and the box was warm. Many of the products were also out of date. I understand things happen but when I went to ask for a refund for the cost of the 'cold shipper' and all the ruined items, they have given me such a hard time. We've been going back and forth for days now when it should be a simple return for not getting what I ordered. Even more insane, they said that the refrigerated products should be 'safe' to eat if they were 'somewhat cold'. That's not at all how food safety works and being given the runaround rather than just issued a refund means I'm never going to reorder from this site again.