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Wish I would have read the reviews before placing my order on April 6th. I reached out to the company and they told me it was on backorder apologized and gave me a 10% coupon. Not sure why I had to reach out first to get a status update. I reached out to them again to see if its been shipped. Attached picture is what I was emailed. I find this irresponsible and unprofessional. I understand mail has been delayed but this is going close to 2 months. You should inform your customers of the status and not have customers have to contact you for an update.
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Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand how frustrating it is to wait.
We are also sorry if we aren't able to provide up-to-dates information regarding the status of your package.
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.