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Emily P.

British Columbia, Canada

Contributor Level

Total Points
160

How I Can Help

Autotrader.ca is not a good online site to place ads to sell your vehicle. Response level when making inquiries on issues with updating/ renewing ads is little to nil. It shouldn't take days on end for ads to be reviewed by customer service agent before being updated & approved online.

Interests

Horses. Singing. Nature. Gardening sketching

2 Reviews by Emily

  • autoTRADER.ca

10/7/23

Tried renewing ad 3 times recently. When you click on Manage my ads in account it takes you back to where u input all your information and u have to redo the ad. At the end it tells you that the ad will be reviewed before being updated and that it will take some time.
It's been a few days since I renewed it and when I click on the ad which looks grayed out and a message comes up saying "failed to load".
I want to delete ad if it isn't renewed soon.
If I delete it fully I won't be able to place another ad again for a long time. This is unfair.
I've tried looking up contact numbers to call but none of them seem to be the right ones.
I found their email address and sent one to them telling them about the issues and asking to get resolved but there has been no email reply back to me yet. That was 2 days ago. I have no option but to permanently delete the ad as there seems to be no help forth coming.
It's a waste of time and effort. I am very disappointed in the bad online service.

Tip for consumers:
Proper contact information like a main contact phone number to call to speak to a live agent when it comes to trying to resolve issues with placing/renewing ads to sell vehicles.

Products used:
No products used. I had placed an ad in autotrader.ca to sell a vehicle.

Service
Value
Quality
  • Anniecloth

12/12/22
Verified site experience

Found this online store and is my first time using it. Shopped for sweaters only. There is a large selection but found only a select few styles that I liked.
I read the reviews and there were many good ones. That is how I made my decision to buy two sweaters. I hope the quality & looks are as shown on the models.

Reason I chose this business:

I was looking for sweaters so researched online and found this online store is selling some attractive looking sweaters.

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