Absolutely appalling! Do not use them they are thieves. Took £20.00 out of my bank for the item. Then another £5 for some VIP thing I did not agree to. Items never arrived and when I contacted them about it they said it was my fault as I never redeemed the voucher which had now expired so I couldn't have a refund! Never heard anything like this! Am now perusing through PayPal. Don't bother othering from them!