I ordered a dress from Dylan Queen for a wedding. The dress arrived on time and it was the right dress but they sewed the dress and left two pins in it that could only be removed by creating a larger hole in the fabric. Getting them to refund me even 10% was extremely difficult. They were very unprofessional in their responses and didn't care that they had sent me a dress with pins in it. I would only buy a dress from this site again if I had exhausted all other options.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team