Emma C.

Would give zero of I could. Promised us my elderly mother could keep the number she's had for 20 years, that the hospital and all her friends across the country know, but after over 3 hours on the phone in 11 different calls and so many broken promises, they've now said that isn't possible. The whole experience has been incredibly stressful, all the time out of my working day, the utter uselessness of the staff, the fact 2 hospitals have been unable to get through, her boiler broke and she was left in the freezing cold for 48 hours because the company couldn't get through, her emergency call safe didn't work and her friends kept ringing me thinking she'd died. Horrendous customer service, appalling company. Should be shut down