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I was pleased with my Costway experience. Received emails to advise what was happening and a follow up email once my item was delivered. Thank you
Costway was the only company to have what I wanted for a reasonable price
My Mum who is a low paid health worker bought my AUD$304.00 wedding dress from this site - the beach wedding dress to my knees in the ivory. It was absolutely beautiful in the photo. In reality it looks like a child's dress up costume. Its too big, has a huge bust (I'm 4 foot 10 inches and 48 kg) is poorly sewn and the lace is itchy.
I asked for a refund but they refused. They offered to make the exact same dress but I don't want another. I asked them to make a different one in compensation but its $80 more than the original so they just stopped communicating with me.
I am now in the process of going through the Australian Fair Trade commission to ask advise.
NEVER never trust this site. Its so upsetting and unfair.
I've since bought a new beautiful dress from Review Australia for AUD$400 and its 150% better than the cheap drag queen frock Minel sent me.
Tip for consumers:
DON'T! Its a scam website.
Products used:
Short beach style wedding dress
Emma J.'s review of Minel AU earned 3 Very Helpful votes
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Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.