Well it seems we are all having the same problem with same product. Absolutely disgusting i ordered the kids 7 inch tablet on 28th september still nit recieved aftet sending an email on 6th october i was told that the courier which apparently they use royal mail has lost the parcel. I thought hmmm ok they said a new one will be dispatched within 24 hours why 24 hours should be straight away. Anyway that said parcel should arrive within 2-3 days and still nothing. I dont even want the tablet now after the terrible reviews of it. Wowcher should be appalled at dealing with such an incompetent company i think all of us who have dealt with them should report to trading standards and watch dog