My concerns were: that they did not send me an order confirmation immediately (like other online fabric companies do), but I finally received it. Then I asked for a tracking number more than once, which I never received; then Susan called me on a Monday and said I would receive my order that Tuesday or Wednesday, Friday evening I had still not received my order; finally, I received it Saturday morning. If they had just sent me the tracking number, I would have had peace of mind and all of the above could have been avoided. Would I buy from them again? Not sure, their fabrics are lovely and very well priced, but with reading reviews from others I was worried if I would receive my fabric or not. Such a shame, the tracking number would have left me totally enchanted with their product and I would have given them a perfect 5.