I got a very bad mark written by a so called professional writer. I informed bookwormlab and was told to screen shot my result reflecting the University name, lecturers comment... before I can get a refund. I did as I was told and the writer tried to defend herself pushing the blame on me, but with evidences, I was able to prove him/her wrong. Anyway not to bore you, it is over 2months now nothing is said about the refund all they came up with was that, they are happy to rewrite it for me. So absurd! What would I do with that now when the mark had already been awarded. This is so frustrating