This is by far the worst streaming service I've ever used. The playback is CONSTANTLY buffering. So you will be watching something, someone starts a sentence and then the screen freezes and you have to wait for the playback to sort itself out before you hear the rest of the sentence. Multiply this by an hour long tv show or a 2-hour movie and you'd go insane. Furthermore, I even have my settings set for the "Data Saver" option (thinking this might help) but no, it still buffers every 30 seconds and you're sitting watching a frozen screen before you finally give up and turn it off. And this is all before I mention the ads. I get that they have tiers now to try to force you to purchase a non-ad subscription but it has done the opposite to me because I have cancelled my membership altogether. I don't have the time or patience for a stream that constantly glitches and I refuse to pay double to use a less-than-mediocre service. The only thing I can say is that the customer service does reply promptly to you if you contact them. However, they did nothing to help my issue. They simply keep asking you questions about your devices and internet connection over and over (as if to try to make it a problem with your own device or connection when it is clearly nothing to do with you, seeing as I have no problems with any other streaming service I have used) I certainly do not recommend Crave to anyone as of the way it stands today.