Eric I.

If I could give this company a zero I would. I am a longtime auto enthusiast and this company used to be known for being decent. You may even be able to find a franchise where you can get good help, but the company itself is terrible. I was forced to buy some break calipers that were available online only, out of two both were not disappointing. One of the calipers had the hardware attached and someone had obviously used a power tool to do so and the rubber gaskets were blown out of it and the bolt had been tightened down so far that it was past the threads. After a half an hour of prying that part was made usable. The second caliper was installed but was faulty and would not compress. I tried to take it to the store for a return and a reorder, they don't handle online orders in the store at all if it is a napa franchise. I was given an assistance number at the store which I called and they said they needed a picture of the caliper, and despite it looking just like any other caliper I obliged. I didn't hear back so I called, no progress. Then they called and asked how I knew that the part did not operate. Despite me physically seeing it not compress and then getting a second opinion from a mobile mechanic they said they would now need a letter from the mechanic for the return. A hundred and twenty dollar an hour mechanic that makes house calls (brake issue) doesn't write letters for free. I am out the time on the first part, the installation, the mechanic call, the drive to the store, numerous emails and phone calls, waiting on the part initially, and now they would like me to pay more in time and money to send them a note for a purchase that is less than thirty days old on a part that is even supposed to be covered by a warranty. These are crooks plain and simple with no quality control.